Last updated: January 2025
You can return most products within 7 days of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition you received it.
For hygiene and safety reasons, the following cannot be returned: opened honey jars, opened oil bottles, and live plants (unless damaged in transit). Products marked as "Final Sale" are also non-returnable.
If you received a damaged, defective, or wrong product, please contact us within 24 hours of delivery with photos. We will arrange a free replacement or full refund immediately — no need to return the damaged item.
1. Email us at hello@saerovan.com or WhatsApp +91 81308 48333 2. Mention your order number and reason for return 3. We will respond within 24 hours with pickup details 4. Our logistics partner will collect the product from your doorstep 5. Refund processed within 5–7 business days after we receive the product
Once your return is received and inspected, we will notify you of the approval. Approved refunds are processed within 5–7 business days to your original payment method. UPI/Card refunds reflect within 3–5 working days after processing.
We currently offer exchanges for the same product in a different size/variant. If you need a different product, please return the original and place a new order.
Orders can be cancelled before they are dispatched. Once dispatched, cancellations are not possible. To cancel, contact us immediately at hello@saerovan.com or WhatsApp +91 81308 48333.